Refund policy
Return Period
We accept returns within 30 days of the delivery date. Requests made after this 30-day period cannot be accepted. To qualify for a return:
- Items must be in new, unused condition and returned in their original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required.
Return Shipping & Fees
Return Shipping Costs: Customers are responsible for return shipping costs for change-of-mind returns (including ordering the wrong style or color). You may use the tracked shipping carrier of your choice. If a product is faulty, damaged, or an error occurred on our part, Eric Muller will provide a pre-paid return shipping label by email at no cost to you.
Restocking Fees: We do not charge restocking fees for returns or exchanges ($0 fee).
How to Initiate a Return
To start a return, please contact us at support@eric-muller.com with your order number.
Once your return request is approved, we will send you detailed return instructions via email. Approved returns should be shipped to our business return address, as provided in this email.
Note: Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 30 days at support@eric-muller.com with your order number and photos of the issue. We will arrange a replacement or issue a full refund—including covering all return shipping costs—at no additional expense to you.
Exchanges
We accept exchanges for both defective and non-defective products. If you would like a different style, frame color, or lens color, please specify this when initiating your return request. The 30-day return window and unused condition requirements apply to exchanges.
Refund Process
Once your return is received and inspected at our warehouse (typically within 3 business days), we will email you to confirm approval or rejection of your refund.
- Method: Approved refunds are credited automatically to your original payment method.
- Timeline: It may take up to 7 business days for the refunded amount to reflect in your account, depending on your financial institution.
- Original Shipping Costs: Original shipping charges (if applicable) are non-refundable, unless the item delivered was faulty, damaged, or incorrect.
Cancellations
Orders can be canceled free of charge if they have not yet been dispatched. Please email support@eric-muller.com as soon as possible. If your order has already shipped, please follow the standard 30-day return process upon receipt.
Contact Information
Email: support@eric-muller.com
Business Address: 791 S. DuPont Highway, New Castle, DE 19720. United States
Business Hours: 9:00 AM – 6:00 PM EST (Monday–Friday)