Shipping policy
Below, you’ll find details about our handling times, shipping rates, order tracking, and more.
Handling, Transit & Order Cut-Off Times
- Order Cut-Off Time: 1:00 PM EST (Monday–Friday)
- Handling Time: 1–3 business days (Monday–Friday)
- Transit Time: 8–11 business days (Monday–Friday)
- Total Estimated Delivery Time: 9–14 business days
Shipping Rates (United States)
We provide reliable shipping throughout the United States using carriers such as USPS, UPS, DHL, and FedEx.
- Standard Shipping: $5.99 USD
- Free Shipping: On all orders over $100.00 USD
International Shipping
We ship to Australia, New Zealand, the European Union, Canada, Mexico, and many other countries. If you are unable to complete checkout, we may not currently support shipping to your country.
- Standard International Shipping: $7.99 USD
- Free International Shipping: On all orders over $100.00 USD
Order Changes & Cancellations
Modifications: Need to modify your order? Contact us at support@eric-muller.com as soon as possible. Once an order has shipped, changes may no longer be possible.
Cancellations: Orders can be cancelled before shipment. Refunds are processed in accordance with our Return & Refund Policy.
Order Tracking & Delivery Issues
Tracking Your Order: You’ll receive a shipment confirmation email containing your tracking link once your order has been dispatched.
Incorrect Address Policy: Eric Muller is not responsible for incorrect shipping addresses entered by the customer. Contact us immediately at support@eric-muller.com to request a correction before your order ships.
Contact Information
Email: support@eric-muller.com
Business Address: 19974 Church Street, Rehoboth Beach, DE 19971, United States
Support Hours: 9:00 AM–6:00 PM EST (Monday–Friday)