Shipping policy

Below you will find detailed information regarding our order processing times, shipping rates, carrier details, and tracking procedures.

Handling, Transit & Order Cut-Off Times

All shipping timeframes are calculated in business days (Monday through Friday, excluding public holidays):

  • Order Cut-Off Time: 1:00 PM EST (Monday–Friday)
  • Handling / Processing Time: 0–2 business days (Monday - Friday)
  • Transit Time: 4–8 business days (Monday - Friday)

Please note: Shipping timelines are calculated by adding handling time to transit time. Combined, your total estimated delivery window is 4 to 10 business days.

Shipping Rates & Delivery (United States)

We provide reliable domestic shipping across the United States utilizing major carriers including USPS, UPS, DHL, and FedEx depending on package size and destination.

  • Standard US Shipping: FREE on all orders

International Shipping & Customs

We ship internationally to select destinations including Australia, New Zealand, Canada, Mexico, and the European Union. Standard international shipping options are available at checkout.

  • Standard International Shipping: FREE on all orders
  • Customs & Import Duties: Depending on your destination country, international shipments may be subject to local import taxes, duties, or customs clearance fees. Any such fees are the responsibility of the recipient unless otherwise specified at checkout.

Order Changes & Cancellations

Modifications: If you need to modify order details (such as color or shipping address), please email us immediately at support@eric-muller.com. Once an order has entered dispatch or shipped, modifications are no longer possible.

Cancellations: Orders may be canceled free of charge prior to fulfillment. Please refer to our Refund Policy for post-fulfillment returns.

Order Tracking & Delivery Support

Tracking Your Package: Once your package is dispatched, you will receive an automated shipping confirmation email containing a carrier tracking number and link.

Address Accuracy: Customers are responsible for providing an accurate and complete shipping address. Eric Muller is not responsible for packages misdelivered due to incorrect address information provided at checkout.

Contact Information

Email: support@eric-muller.com
Business Address: 791 S. DuPont Highway, New Castle, DE 19720. United States
Business Hours: 9:00 AM – 6:00 PM EST (Monday–Friday)